At Shoe Rush Shop, we’re committed to making your footwear shopping experience as smooth and comfortable as our shoes. Below you’ll find all the details about our shipping and returns processes to help you shop with confidence.

Shipping Information

Order Processing

We process all orders within 1-2 business days of receiving your payment. You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to meet your needs:

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
  • Trackable service with delivery confirmation

Free Shipping (Orders over $50)

  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment
  • Available for orders shipping to most countries (excluding some Asian and remote regions)

International Shipping

We ship worldwide except to certain restricted Asian countries and remote regions. International customers are responsible for any customs fees or import taxes, which are non-refundable.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If you need to return or exchange an item, here’s what you need to know:

Return Policy Overview

  • Return window: 15 days from the date you receive your order
  • Condition: Items must be unworn, in original condition with all tags attached
  • Packaging: Must include original packaging and proof of purchase

Important Note: For hygiene reasons, slippers marked as “Final Sale” cannot be returned or exchanged unless defective. All other footwear categories (Boots, Clogs, Flats, Heels, Loafers, Oxfords, Sandals, Sneakers & Athletic Shoes) are eligible for returns.

How to Return an Item

Follow these simple steps to initiate a return or exchange:

  1. Contact us: Email our team at [email protected] within 15 days of delivery with your order number and return request
  2. Complete the form: Fill out the return form (provided in your return authorization email) and include it with your shipment
  3. Package securely: Place items in the original packaging with all tags attached
  4. Ship your return: Send the package to our warehouse address (provided in your return authorization email) using a trackable shipping service

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or incorrect. We strongly recommend using a trackable shipping method as we cannot be responsible for lost return packages.

International Returns

For our international customers:

  • All customs fees and import taxes are non-refundable
  • Return shipping costs are the customer’s responsibility
  • Mark the package as “Returned Goods” to avoid additional customs charges

Refund Process

Once we receive and inspect your return (typically within 3-5 business days):

  • Refund method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing time: 5-7 business days after approval (timing varies by financial institution)
  • Shipping costs: Original shipping fees are non-refundable

Exchange Process

To exchange an item:

  1. Follow the standard return process above
  2. Clearly indicate your desired replacement item(s) and size in the return form
  3. We’ll ship your new items once the return is processed (standard shipping rates apply)

Need Help?

Our friendly customer service team is happy to assist with any questions about shipping or returns. Contact us at:

  • Email: [email protected]
  • Phone: +1 (555) 123-4567 (9am-5pm PST, Monday-Friday)
  • Address: 31250 Courthouse Dr, Union City, US 94587